Made for hosting
Take happy hour up a notch with slow-melting Craft Ice™. Plus, a Dual Ice maker for cubed and crushed ice, too
Slow-melting Craft Ice™
Bring one of the hottest trends home with the Craft Ice™ maker that automatically makes batches of three or six slow-melting Craft Ice™ per day.
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Standard Cubed Ice
SpacePlus ice maker on the freezer door dispenses traditional cubed ice. You'll have enough to fill the cooler.
Bite-sized Crushed Ice
Not only does this refrigerator have Craft Ice™ and cubes, but it also has crushed ice at the touch of the dispenser. 1
Satisfy your organized side. Show off your stylish side.
Designed for form and function, LG's Side-by-Side fridges have the wow factor you've been looking for, with capacity and organization you don't want to sacrifice.
Cool Guard Interior Panel
These metal panels help maintain your chill while adding a premium, pro-style look to the fridge interior.
Stock it up with 27 cu. ft.
It's big. And the best part - it's all in sight and easy to reach on both sides.
Automatically refreshes for peace of mind
The UVnano™ dispenser features a UV-C light to help clean the nozzle after 24 hours. 2
Made for hosting
Take happy hour up a notch with slow-melting Craft Ice™. Plus, a Dual Ice maker for cubed and crushed ice, too
Slow-melting Craft Ice™
Bring one of the hottest trends home with the Craft Ice™ maker that automatically makes batches of three or six slow-melting Craft Ice™ per day.
Standard Cubed Ice
SpacePlus ice maker on the freezer door dispenses traditional cubed ice. You'll have enough to fill the cooler.
Bite-sized Crushed Ice
Not only does this refrigerator have Craft Ice™ and cubes, but it also has crushed ice at the touch of the dispenser. 1
Satisfy your organized side. Show off your stylish side.
Designed for form and function, LG's Side-by-Side fridges have the wow factor you've been looking for, with capacity and organization you don't want to sacrifice.
Cool Guard Interior Panel
These metal panels help maintain your chill while adding a premium, pro-style look to the fridge interior.
Stock it up with 27 cu. ft.
It's big. And the best part - it's all in sight and easy to reach on both sides.
Automatically refreshes for peace of mind
The UVnano™ dispenser features a UV-C light to help clean the nozzle after 24 hours. 2
27 cu.ft. Large Capacity lets you stock up on more of your favorites Customize the height of the Door-in-Door® adjustable shelves to match your needs Dual ice makers automatically produce ice, including slow-melting Craft Ice™, so you never run out No visible dispenser or controls on doors push for minimalism and adds style to your kitchen Smooth Touch Ice Dispenser with UVnano™ ThinQ® Technology
Freezer (cu.ft.) 9.64 cu.ft.
Refrigerator (cu.ft.) 17.48 cu.ft.
Total Capacity (cu.ft.) 27.1 cu.ft.
ADA Compliant Yes
Auto Closing Door Hinge Yes
Child Lock Yes
Door Alarm Yes
LoDecibel™ Quiet Operation Yes
Reversible Door Hinge No
Sabbath Mode Yes
Temperature Controls Electronic/Digital
Door Cooling+ Yes
Linear Compressor Yes
Linear Cooling Yes
Multi-Air Flow™ System Yes
Temperature Sensors 4
Carton Dimensions (WxHxD) 37 9/16" x 74 5/8" x 34 7/8"
Counter Depth No
Depth (to Hinge Cover) 22.63"
Depth (Total with Door Open) 51"
Depth with Handles 33.5"
Depth without Door 28.88"
Depth without Handles 33.5"
Door Edge Clearance with Handle 0.38"
Door Edge Clearance without Handle 0.38"
Height to Top of Case 68.88"
Installation Clearance Sides 1/8
Standard Depth Yes
Width 35.88"
Width (Door Fully Open without Handle) 64.38"
Width (Door Open 90 with Handle) 38.88"
Width (Door Open 90 without Handle) 38.88"
Energy Consumption (kWh/Year) 694
ENERGY STAR® Qualified Yes
Door Type Side Swing
Drawers/Shelves Shelves: 4 (Glass), Drawers: 2
Freezer Handle Newly Designed Pocket Handle (Upper and Lower Pockets)
Freezer Light Ceiling LED
Ice Bin / In-Door Ice Icemaker & Ice Bin in Door
No. of Door Bins/Construction 2/1 Piece (Clear)
Compressor (Parts & Labor) 5 Years
Linear Compressor (Parts Only) 6-10 Years
Parts & Labor 1 Year
Sealed System (Parts & Labor) 5 Years
UPC 195174007679
All Available Colors PrintProof™ Stainless Steel, PrintProof™ Black Stainless Steel, PrintProof™ Matte Black Stainless Steel
Door Type Flat
Fingerprint & Smudge Resistant Exterior Yes
Handles Newly Designed Pocket Handle (Upper and Lower Pockets)
Hidden Hinges Yes
Surface Smooth
Cantilevered Shelves Yes
Cool Guard Yes
Door Bin Construction 1 Piece (Clear)
InstaView™ Door-in-Door® Yes
No. of Bins 4
No. of Shelves 4
Refrigerator Light Ceiling LED
Shelf Construction Tempered Glass
Display Type Membrane / White LED
Series LG
Type Side-by-Side
SmartDiagnosis™ Yes
SmartThinQ® Yes
ThinQ® Smart Technology Yes
ThinQ Care™ Yes
wi-fi Enabled Yes
Craft Ice™ Daily Ice Production 0.8 lbs
Daily Ice Production (lbs) 2.5 lbs
Dispenser Light Yes
Dispenser Type Smooth Touch with UV Nano
Dual Ice with Craft Ice™ Yes
Ice & Water Dispenser Yes
Ice Storage Capacity (lbs) 4.5 lbs
Ice System SpacePlus®
IcePlus™ Production (lbs) 3 lbs
Water Filter LT1000P
Type Refrigerator
Style Freestanding
Has Freezer Yes
Configuration Side By Side
Width 35.87"
Height 70.5"
Depth 33.5"
Energy Star Rated Yes
Refrigerator Size 27.1 (cu. ft.)
Fresh Food Capacity 17.5 (cu. ft.)
Freezer Capacity 9.6 (cu. ft.)
Icemaker Yes
Dispenser Yes
Counter Depth No
Sabbath Mode Yes
WiFi Connected Yes
Offer Expires: 7/11/2024 to 12/31/2024 |
Must be postmarked by: 2/28/2025
Purchase a qualifying LG product and register it through ThinQ app to receive a free 1 Year Extension on Manufacturer Warranty, valued up to $185. Rebate form must be postmarked by 2/28/2025.
Professional in-home appliance delivery is available in our local market. Service includes removal of the old disconnected appliance(s) (like models on a one for one basis), uncrating of new appliance(s) if applicable, and bringing inside and setting in place into room of choice.
Professional installation services are available in most areas of our local market. Installations are available only for items we sell. Items we can install include dishwashers, gas and electric cooking ranges, range hoods, wall ovens, cooktops, microwaves, washing machines, gas and electric clothes dryers, and more.
Please call 877-695-2757 or email us for full details and pricing.
You will be offered an extended warranty after adding this item to your shopping cart.
3.3
out of 5
54% of reviewers recommend this product.
Poor quality
LG model LRSDS2706S
9/11/2024
We purchased this fridge almost 3 years ago. Since then I have called it in for service at least six times for multiple different reasons overheating and both icemakers not working. The overheating is concerned because it could easily fire. They were very kind with the service requests But then we still have to schedule the services. We are without ice for weeks in order to get it scheduled to the right time for everybody and you spend enough money on a decent product. It should work at least for one year. It is frustrating that we spent so much money on a fridge to have a break this many times and not have the company address it appropriately. As far as durability it Was beautiful upon arrival - stainless steel gorgeous but unfortunately it dents very easily It is very visible in any sort of light once done. Does not hold up well at all with the household with any sort of child clumsy adult lively animal or anything that could possibly bump into the fridge by accident. The external door icemaker is made of plastic on the inside and one of the clips broke so it Has had a decent gap at the top of it just on one side though so it looks crooked But at least its staying up still Did not fall out completely after a year due to normal wear and tear with a family of five.
Originally posted on lg.com
Features
Quality
Value
Great function and style
Okechukwu
9/10/2024
I bought this refrigerator on 3/23/2023. I have had no problems with it.
Originally posted on lg.com
Great Refrigerator
Hdoug
9/5/2024
I bought this when my old fridge died. I love the size and the side by side doors. The different ice options are a nice feature. I didnt think that we would use it but we do. The bigger ice keeps water bottles cold for longer. I am glad we bought this model.
Originally posted on lg.com
DO NOT BUY THIS FRIDGE - YOU HAVE BEEN WARNEC
Stephen Schoen
8/15/2024
Youve been warned. Its garbage and so is LGs service. The clip that holds the small door together on the right side broke off and under two years. A replacement piece should cost $.50. LG makes you buy a whole new door for over $300. Stay away.please.you will regret buying this fridge. LG is terrible. Shame on you LG..shame.
Originally posted on lg.com
Great features
Maddmaxx70
8/13/2024
Love the refrigerator I just have trouble with the craft ice sometimes it drops and sometimes it doesnt
Originally posted on lg.com
Features
Quality
Value
Worst refrigerator run away fast
Shelleylllll
8/13/2024
Worst refrigerater ever but whats worse than that is the disgusting coustomer service I would not purchase anything from such a unprofessional company lie after lie
Originally posted on lg.com
Fine... except craft ice maker
AzRetiree
8/12/2024
Weve had our refrigerator for 3 years now. Overall it works fine... its a refrigerator. However one of the primary reasons we bought the model was for the craft ice maker which has worked properly for all of about 6 months of it ownership. Unfortunately LG has been less than helpful in repairing it
Originally posted on lg.com
LG is no longer the brand I can rely on.
angiemor
8/4/2024
We have owned our LG LRSDS2706S for a little over 2 years. I am pleased with how much space the refrigerator and freezer offer and it looks nice. That is where the positives end. The craft ice maker stopped working after 10 months. We had it repaired under warranty and it stopped working again 8 months later. We have not had craft ice since. About 2 weeks ago the regular ice maker began to have issues so now we are stuck trying to troubleshoot that while taking up space in the freezer with ice trays. Within the first year of owning the refrigerator one of my children dropped a tub of yogurt and hit the glass shelf that covered the bottom drawer. It shattered everywhere. LG used to be our go to brand but considering the issues we have had with this refrigerator and also our two year old LG dryer drum splitting it seems that it is time to find a new appliance brand. I dont know what happened but LG is no longer reliable and thats a sad thing to see.
Originally posted on lg.com
Features
Quality
Value
Poor customer service
Disgruntled 1
8/3/2024
Delivery personnel determined the LRSDS2706S would not fit in my house and never took it off the truck. Still waiting on the refund 11 days later.
Originally posted on lg.com
Terrible Service
ecourtad
8/1/2024
LG shipped me a refrigerator that did not have a working compressor. I requested a new refrigerator as a replacement. They denied my request and did not communicate with me that I would not be getting a new one. It has been 9 days since it was delivered and I still dont have a working refrigerator or know when I will be getting one.
Originally posted on lg.com
Features
Quality
Value
GREAT FRIDGE
Pro6969
7/25/2024
Great Product. It runs super quiet and looks great. The Ice maker is great and the craft ice is a great feature. HIGHLY recommend this model. It is the best refrigerator that we have ever owned.
Originally posted on lg.com
Features
Quality
Value
Staying Hopeful but Ice making is abysmal
JustAFrustratedNewOwner
7/24/2024
So we bought this fridge no craft ice just the door mount cube ice maker without really looking too deeply into ALL the reviews and Im SERIOUSLY on the fence of returning it before our 60 day trial is up...
Echoing everything else people have said... basically the designers of this fridge line must have never seen a list of typical use cases for refrigerators and blissfully IGNORED every previous existing design cue from other refrigerators from the past. Typical designer hubris in my opinion Oh I can make it better than that..... yah thanks.. LG please find better designers and maybe do some better research? Its a HUGE failure in almost every style point on this fridge.. Lets start from the front and work our way in shall we?
First of all.. no outward handles.. and super thick doors you have to reach into the middle gap and either pull down or up to open the doors. When you have your hands full and need to pinky the door open... Nope... not this fridge.
Once the doors are open.. you need to reach all the way to the bottom of the drawers.. to grab their handles.. Why? no idea... yes I want to practically drag my knuckles on the ground to open the bottom drawer.. seems super intuitive too.. Also the fridge door has to be ALL THE WAY OPEN to even ALLOW the drawer to open properly and Im just waiting for my kid to try to slam the door by accident and guillotine the whole drawer to smithereens because they left the drawer pulled out. Every other fridge Ive ever seen in my close to 50 years of life the drawers will get pushed closed by the door closing.. I guarantee Ill be ordering replacement drawers for this fridge within 5 years because of this terrible design.
Next lets talk about shelving.. Luckily they must have AT LEAST measured a ton of average items to place the shelves at specific heights and it mostly works.. But dont expect to be able to adjust any of them.. theyre all static. The refrigerator side is also completely void of a deli drawer of any kind.. Luckily I have a 3d printer and saved my old Fridgidaire deli drawer as I am now going to have to engineer my own brackets to install one in this Freshman design students thesis project.
Turning our attention to the freezer and shelving we are met with the same bottom handle drawer issue and door open all the way issue again but now we also are seeing another couple massive design flaws.. Firstly who puts thin glass shelves in a freezer?.. Freezers typically have very heavy very hard frozen items in them right?.. I chuck a frozen chicken or god forbid a 15 lb thanksgiving bird a little too hard in this puppy and as others have already stated Ill have a million tiny glass pieces all over my
Chunky Monkey tm. My solution to this is for now I am going to be wrapping the glass shelving in clear shelf paper to make my own safety glass in the case that this eventually happens to us.
Now.. the biggest pet peeve Ice.. I cannot fathom why this freezer has such a small ice-maker tray. This freezer cant even keep up with the ice consumption of ONE person working from home and filling up a sports bottle a few times a day. Much less a whole family.. The Ice plus feature which is supposed to make ice faster does so.. but auto-shuts itself off after 24 hours or so. But even with it on we still run out continually.
So you understand the magnitude of ineptitude in this design.. Ice forms at a fairly constant rate at the standard freezer temperature right? This is a known value of time give or take outside conditions altitude etc so the amount of ice an icemaker can produce from the one tray it has is a fixed amount per day basically Ice-plus extra cooling aside . This Icemaker has an ice-tray with 12 ice-cube wells and they are significantly probably about 1/2 the size of a standard ice-maker or traditional manual ice-cube tray. Standard in fridge ice-makers have at least 12 if not 16 wells like a old school ice cube tray and the ice is larger longer moon cubes. so just purely based on that fact alone it makes 1/2 the ice of ANY other ice maker on the market. Add to this the ice-maker is on the door and every time you open the freezer to get something out of it youre pulling the icemaker away from its cooling source. Do this in a 75+degree kitchen while cooking and see how much it retards the icemaking process... Contrast this to an in freezer icemaker where its a fairly closed chamber at the top of the freezer that is definitely not as affected by the door opening and closing and... add another tick against this design masterpiece Again our aftermarket solution after a week of owning it is we now have taken over the ENTIRE top shelf of the freezer for extra trays of ice making and ice storage. And the bottom drawer has a backup bag we bought from the gas station. This is now finally enough ice to keep a family of 3 from ever running out in the hot summers... Something that NEVER happened in 10+ years of our old refrigerator with its very standard design ice-maker.
The freezer door dispenser is also maddening as the round robin cycle of the capacitive touch button selector is very annoying.. and makes for extra button presses every time you have to pick what you want. It sounds like theres mechanical geared flaps opening and closing whenever the ice kicks on as well.. I cant wait to see how long those take to fail as well.
Lastly we also have the door in door feature that has seemingly failed and broken from countless reviews I have read already. I am waiting patiently for ours to break as weve only had the fridge for about a month now. but I am looking forward to it.. and also to NOT paying any additional money to LG for replacements or repairs.. but doing like any maker-minded person would do.. carefully drill out the bad piece.. and mill out a proper metal piece to replace the latch and epoxy it back into the hole. A fix LG should offer themselves since its SO DEAD SIMPLE but they want your extra $350... So yah..
Basically were weighing our options on this at the moment. we have about 30 days left of trial period from our seller and honestly Im just not sure of what I want to do. The maker part of me is excited to turn this design nightmare into a proper franken fridge that works properly and actually has the features and usefulness that I would want in a new fridge.. but the practical side of me that holds my wallet says.. why bother and just return it before Im stuck with it for the next 10+ years making my own ice 4 times a day and replacing broken parts because of bad design.
It feels good to write this review as its helped me put all my thoughts out there hopefully It will help me and others decide as well.
Originally posted on lg.com
Features
Quality
Value
Doesnt freeze
OR2024
7/15/2024
Freezer side doesnt work. Fill our freezer lost all our food
Originally posted on lg.com
Great service
Tldixon
7/15/2024
I am very pleased with the service I received on my Lg Refrigerator.
Originally posted on lg.com
Dont buy
Mocha68a
7/5/2024
As others have described the convenience door latch is broken. Its poorly engineered with a small piece of plastic used to secure the door. When I reached out to LG via social media the only way to contact them their only solution was to replace the whole door for $340 Its the same plastic piece thats going to break again When I responded asking LG for more support I did not receive a response to any of my messages. Its a shame
Originally posted on lg.com
Features
Quality
Value
Great Spacious Refrigerator
cr244
7/4/2024
Replaced an older refrigerator and very happy with this purchase. It is spacious quiet and has an upper door to quickly access milk sodas etc. without having to open the entire door. I like the seamless design: the lack of handles takes a bit of getting used to but now really love it.
Originally posted on lg.com
Features
Quality
Value
Great Features
Jaci Judd
7/1/2024
So far so good Everything works as it should and there is plenty of space for all your foods.
Originally posted on lg.com
Nothing But Issues
AshleySaval
6/28/2024
Ive had this fridge for about a year an a half now. Ive had the craft ice machine break twice and the piece of plastic that holds the door closed break. Do yourself a favor and buy a different brand of fridge. The craft ice balls arent worth the repairs that cost more than the entire fridge cost.
Originally posted on lg.com
Features
Quality
Value
Design Flaw - Stay Away
Miked654665
6/25/2024
Do not buy any LG with convenience door. There is a cheap plastic last that broke less than 3 years after owning it. I called LG and customer service and they said its not covered under warranty. So I have a decision to make which is to buy the $380 part plus labor for someone to install it keep the duct tape on thats been holding it closed or buy a new refrigerator. Apparently LG is still using this cheap design even on their high end refrigerators. If they had any pride in their products they would send someone out and repair and replace this obvious design flaw under warranty. Stay far away and this will be my last LG refrigerator.
Originally posted on lg.com
Features
Quality
Value
Love this refrigerator and all its features
morningglory
6/21/2024
We were looking for a new refrigerator.
We had been making craft ice in molds.
So much easier have the craft ice maker.
We have had to reset the arm that goes down to know when it needs more ice balls.
Originally posted on lg.com
2 Ice Makers and they both work great.
Kerry No1
6/8/2024
We bought this LG refrigerator 14 months ago and couldnt be any happier. Our previous refrigerator was a very popular brand that didnt have a clue how to design a reliable ice maker. They replaced 2 in the first 5 months and we replaced the last one at our cost which lasted 3 months. We used ice trays for the next 2 years then bought the LG
Originally posted on lg.com
Features
Quality
Value
Two thumbs up
Rubenmcarrillo
6/3/2024
We had an issue witg ourcraft ice maker machine. Customer service sent a new one out wirg a self repair video guide. Was super erfficient and easy took less than 10 minutes to replace and we have ice. On top they sent me a new filteefor my trouble.
Originally posted on lg.com
Features
Quality
Value
There is no great features. My pop cannot fit insi
Angela jones
5/15/2024
No I am not happy with it. I am a soda drinker or a pop drinker inside the refrigerator. The shelf is not big enough to hold soda bottle 2 L you cant put 2 L on the door because they get flat vegetable but I do buy a lot of pop and I did not think about that. None of my pop can fit in the middle of the refrigerator and I do not put on the doors.
Originally posted on lg.com
LG Refrigerator with craft ice
Johns fridge
4/29/2024
So far we absolutely love everything about this product.
Originally posted on lg.com
Ice Machine
Jeri25
4/22/2024
I have had nothing but issues with model. All though purchase an extended warranty as of today still waiting on a reply. Three weeks no ice.
Originally posted on lg.com
Best fridge ever
Thiendor
4/20/2024
Beautiful fridge. The drawers have a lot of room and this has made finding and locating items in the freezer much easier. The UV on the water dispenser is also great. The look fits our kitchen perfect with all our other LG appliances. Craft ice is amazing a serious conversation peice when having guests over.
Originally posted on lg.com
Features
Quality
Value
Weeze
4/17/2024
Drawer pulls are on the drawer bottoms very difficult to open for disabled people. Not exactly thrilled with how you select ice water.
Originally posted on lg.com
Craft icemaker breaks all the time
Kelly 6129
4/15/2024
This has been the worst fridge we have ever owned.
Originally posted on lg.com
TJay00
4/9/2024
Craft ice maker broke after a couple of years. Disappointing
Originally posted on lg.com
Freezes Ice Makers constantly and not cold
JacqueDonald
4/8/2024
This refrigerator is very very disappointing and extremely frustrating. The Craft Ice Maker is nice WHEN it works... The craft ice maker constantly freezes up and dies every 2-3 weeks requiring a hair dryer and thaw time if you want to use it. The fridge itself doesnt keep the temps in the freezer or fridge as requested as the LG green app settings will force themselves back on and make the whole freezer and fridge get just warm enough to gloss everything over and freeze your ice makers up solid again and again. The compressor died in 10 months on mine and still could not get it repaired or replaced. I really can only say that you should seriously consider an alternative to this one...
Originally posted on lg.com
Spontaneous Door Explosion - Do Not Purchase
Ayesha1
3/25/2024
Our Door-in-Door in the handle version spontaneously exploded in the middle of the night with a loud bang and LG refused to acknowledge that this is a known issue. Instead they blamed us for intentionally damaging our own fridge. We found other reviewers who have experienced the same spontaneous explosions to the door or tempered shelves and received the same lack of customer service.
Absolutely dont recommend this shoddy product or LG for their terrible customer service.
Originally posted on lg.com
Appreciate the sleek modern style
Liz F
3/25/2024
Bought 9 months ago and love it We are moving but I will be getting an LG for new home.
Originally posted on lg.com
Features
Quality
Value
Door in Door WILL Fail
AZRL
3/11/2024
This review addresses what we consider to be a significant design issue with LGs Door-in-Door Side-By-Side refrigerator.
With the Door-In-Door design whenever opening the refrigerator right door using the upper pocket handle the required force to open the door is transferred through a metal latch that latches into a plastic receiver in the door.
Anyone reading this can figure out the problem the force required to open the refrigerator door is transferred to the metal latching mechanism and then to a plastic receiver resulting in failure of the plastic receiver. When this occurs the Door-In-Door swings open unable to latch Note: when this happens to you simply duct tape the two doors together.
When this small piece of plastic failed we of course assumed that we would contact LG support and be able to replace the plastic latch receiver. But no as other reviewers have noted the ENTIRE DOOR FRAME MUST BE REPLACED The LG support specialist advised us that the part would be $349.00. Add in tax and a couple of hours of technician time and this is easily a $500 to $600 repair.
To make matters worse if a person DOES replace the door the latching mechanism is destined to fail again We visited our local retailer who sells a LOT of LG appliances and confirmed that the design has not changed in the past two years. Still plastic and still set up for failure.
We made the decision that we were not going to spend $500-plus to replace the door only to have it fail again. Our solution genius if we do say ourselves was to disable the Door-In-Door design by fusing the outer and inner door together. This was accomplished by applying 3M double-sided mounting tape to the Door-in-Door smaller door seal to effectively create a solid door we kept positive pressure squeezing the doors together with duct tape for a day to ensure a good bond. Works like a charm Total cost of repair? Less than $15.00.
Recommendations from an owner of this refrigerator:
1DO NOT purchase the Door-In-Door design. Go to an appliance store take a good look at how the mechanism works and look at the little piece of plastic that is used to latch the doors together. We wish we had looked at it before purchasing.
2If you absolutely must purchase an LG refrigerator make sure it has a single piece door. Ironically the Door-In-Door design initially seemed kind of cool but after the novelty wore off about a week we found we didnt even use it. Same for the craft ice its a novelty.
The fact that this is a glaring example of engineered obsolescence by a company that won a sustainability award how rich is that? is not the biggest failure. The larger failure is that LG has not corrected the design nor have they acknowledged the deficiency or provided a remedy for customers. Rather the cheery LG service representative just tells people that they will have to spend $350.00 plus labor to correct the engineered failure of a piece of plastic that costs LG pennies to produce.
As a closing note we are enjoying showing off our fix for LGs design flaw and how the door on our $2000 refrigerator is now held together with 15 bucks of 3M tape.
Originally posted on lg.com
Spacious refrigerator
MitchBryce
3/10/2024
I bought this refrigerator about two weeks ago and have been very pleased so far. There is a ton of room in both the refrigerator and the freezer. We use the mini door much more than I thought we would
Originally posted on lg.com
Glass Replacement
wanshe
3/5/2024
The bottom glass in my refrigerator has shattered and I had to order a new one Customer service was very helpful in getting my order placed and sent out very quickly without any hassles. I have received my glass and I am very happy with the outcome.
LG customer service is the BEST
Originally posted on lg.com
Features
Quality
Value
Bad Design of Defective Door-In-Door Latch
Gerryg07
3/4/2024
BAD design for the catch for the door in door latch. It is defective when the clip breaks the whole door needs to be replaced
Why not use a metal catch to strengthen something that is used multiple times a day? Why no replacement part to fix this VERY common problem? Currently the only way to fix the catch is to replace the whole door.
LG why not demonstrate support for your customers by providing a fix for this design flaw?
Originally posted on lg.com
Features
Quality
Value
Craft ice and door front ice simply amazing among
Dennis 3
2/28/2024
Indeed I bought this product almost a month ago and I truly love it. Everything about this unit does exactly what it is supposed to do and the easy access door is outstanding. I can not say enough wonderful things about LG. Thank you.
Originally posted on lg.com
Features
Quality
Value
NEED ICE? COUNTER TOP ICE MAKER WILL BE NEEDED
Disgruntled Customer 1962
2/24/2024
Overall disappointed with this fridge but more importantly LG itself. I left a voicemail message for not one but two highly ranked executives and neither bothered to respond or have anyone respond. I knew right then and their LG couldnt care less about their customer. My fridge arrived with three scratches on the door. The craft ice shown in every single LG photo show clear round ice. They dont tell you its not round nor clear and only makes 3 balls a day. LG states its my water pressure nope had the plumber come check it. They say its the water. Not only is my entire house filtered but theres a filter built into the fridge itself. The in-door ice maker is woefully incapable of producing enough ice for a family. We are a family of two and run out of ice every single day. Finally the pull-out drawers have slots on the bottom to open the drawers. When youre 63 and in your 60s bending down to basically the floor to open a vegetable drawer is nonsensical.
Originally posted on lg.com
Large capacity and performance
Jenducpop
2/22/2024
I bought this in early November when my refrigerator of 27 years finally died. I have been looking at fridges for the last several years to prepare myself. I also checked consumer reports which rated this very well. The water/ ice indoor and a glass shelves in the freezer were mandatory. I am very happy with its performance. I have noticed fruit and vegetables lasting longer with the uv feature. I love the space I have needed a second fridge for family holidays in the past not this year. The freezer easily acclimated a 21pound turkey and 10 pound ham as did the fridge part for thawing as well as all sides and incidentals. The craft ice added a wow factor in presentation impressing the family. The door alarm is great peace of mind as is re digital temp settings and display. I dont know what more I can say or how I could be happier with this fridge.
Originally posted on lg.com
Failed Compressor after 2 years large food loss
Unhappy customer 99
2/22/2024
The compessor failed after just 2 years. The compressor was replaced under warranty but we were out of operation for nearly a week. We lost ovet $ 500 of food. LG initial offer was $ 200 then $ 250 ... finally $ 300. What a crock.
Originally posted on lg.com
Features
Quality
Value
Door surface quality is poor
tfkonopacki
2/20/2024
Caution Surface material is extremely delicate. Within the first day one dent. After 11mo 10 dents and dozens of fine scratches. For 20yrs we have always owned stainless steel type refrigerators and weve never caused a dent. This refrigerator dents from the most minor contact and it scratches from the back side of flexible business card magnets. In less than a year it looks like it went through trench warfare. It is clear that either LG or their supplier are trying to save money by compromising quality Likely thinner door face material or inferior material I elevated the issue to LGs Presidential Liaison Team. They were not interested to investigate the quality concern nor were they interested in offering replacement doors. So Id suggest buying a nice craft ice tray and not buying this refrigerator. Otherwise you will have a really nice/expensive refrigerator with embarrassing doors. To be fair we like the craft ice and we like that there is no catch pan for the water dripping no water build up = no water stains. The drawer shape is a slight annoyance. Because the drawer width gets larger near the front face it crashes against the refrigerator door near the hinge unless you have it open 100
Originally posted on lg.com
Fridge malfunction
Anise Pyronneau
2/17/2024
I purchased a series of appliances from LG A washer dryer dishwasher microwave stove and fridge. I also referred my sister to them. What a way of treating a customer who spent thousands. My appliances are not even five years old. My fridge stopped working. I called them and they said they would send me a technician to fix it. Knowing that the compressor needed to be replaced. I told them that the previous technician had found out. My fridge was unplugged and EVERYTHING rotted. In six days the Lg technician came. I lost EVERYTHING in my fridge. A few days ago I had done grocery shopping not counting what I already had in my fridge.
I had to order OUT for me and my two sons during those days. They had instructed me to call after their technician left to inquire about my food loss. To add insult to injury they offered me $150 for groceries and after that they told me the maximum was $200. Eating out alone with tho boys surpass that $200. What frustrate me the most I could not speak to anyone about it. Have receipts from my previous grocery shopping. I have pictures of my fridge with all the food I had to trash. I will NEVER refer someone to LG not EVER. All they know is to take your money. Customer service is poor. Tyeshia in Liaison sent me a text informing me that they will be sending $200 without giving me a chance to speak to someone although I requested that after a missed call from the.m. If that is how you treat customers who spent thousands of dollars buying your appliances I wonder how they would treat someone who spent less. They will never have my business again. These people raised my blood pressure and almost sent me to the hospital. I live in New York and buying anything let alone groceries is expensive. My fridge is empty and they want to send me $200. I do not know how you sleep at night after taking advantage of people like me. I tried to add images however i could not.
Originally posted on lg.com
Beware.
EdK10
2/11/2024
Complete garbage. Dont by and lg refrigerator. They are no good.
Originally posted on lg.com
Bad ice dispenser
Karen75056
2/4/2024
The silver frame around ice dispenser cracks and breaks easily. I have replaced this part several times and sure enough it is cracked again.
Originally posted on lg.com
Features
Quality
Value
LG drink access side by side refrigerator
DebeG
1/31/2024
We had to have warranty work because a plastic piece that hold a metal hook to close our drink access door broke off. The plastic piece really needs to be metal like the hook. This broke in 2.5 years. Our ice crusher function jams and we get a lot of large pieces of ice. We like the looks but we would not buy another one like it.
Originally posted on lg.com
Michelle1219
1/27/2024
But it was missing a shelf and they kept sending the wrong part. I had to give the rep the correct part number so that could send to me
Originally posted on lg.com
Broken on arrival
Reddie
1/23/2024
Arrived with side side door adjuster broken. Was replaced a few days later.
Originally posted on lg.com
Known Defect
Tracy T
1/14/2024
Discovered there is known anomaly with water filter housing. If you dont remove the old filter perfectly it causes an inner plastic alignment tab that gets misaligned to accept replacement filter to fully lock in correctly. When I say known it is not mentioned in the owners manual but known internet wide. And LG does not make an alignment tool to realign the inner tab back to correct position. There some made by 3rd party filter manufacturers. I discovered best way without buying a tool is to file down tabs on a filter and insert modified filter on to turn inner tab to correct position.
Originally posted on lg.com
Love our new LG refrigerators
2nd LG in 1 Week
1/10/2024
Weve loved the features so much that we bought 2 brand new LGs
Originally posted on lg.com
Dissappointing
Reftigerator
1/8/2024
Very frustrated. Tried to get someone to come out to fix our refrigerator but never happened. If I would have known that the customer service was so bad I would never have bought a house full of LG products Very disappointing. Still have a craft ice maker that makes very loud pounding noises Wakes us up at night
Originally posted on lg.com
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