Flexible 2-in-1 Elements
LG offers versatile elements that fit different sized cookware for convenience - even your largest sauté pan.
A Sleek, Built-in look
The slide-in design places the controls up front for a premium, built-in look that lets the beauty of your custom backsplash and countertops show through.
SmoothTouch® Glass Controls
Intuitive SmoothTouch ® glass controls not only look sleek, but provide effortless operation with just a touch of your finger.
Room for the Turkey and the Sides as Well
Whether you're baking large batches of cookies or a 20-pound turkey and the sides for the holidays, this spacious 6.3 cu. ft. oven can fit it all.
Brilliant Blue Interior
An outstanding oven should meet your needs and look beautiful doing it. Our blue, porcelain-enamel interior provides a distinctive look while offering easy visibility inside the oven.
A Smarter Home Starts with the LG ThinQ® App
Use the ThinQ® app to remotely start/stop the oven, set timers, and check on your appliance from anywhere . Simply speak to control your appliance with Alexa or Google Assistant. Plus, with scan-to-cook technology and LG Smart Cooking Partners, you can send cooking instructions straight to your oven by simply scanning the barcode on the package of ready-made meals , or by selecting one of the thousands of recipes in the app.
ThinQ Care Helps Keep Your Appliances Running Smoothly
Discover ThinQ Care in the ThinQ® app and get proactive usage, maintenance and diagnostic alerts on your smartphone to help keep your LG smart appliances running smoothly .
Keep Your Oven Clean Without the Elbow Grease
Simply spray the lower oven interior with water, press the EasyClean® button, and let the oven do the work in just 10 minutes-without chemicals or high-heat. Then, easily wipe away the leftover residue .
Flexible 2-in-1 Elements
LG offers versatile elements that fit different sized cookware for convenience - even your largest sauté pan.
A Sleek, Built-in look
The slide-in design places the controls up front for a premium, built-in look that lets the beauty of your custom backsplash and countertops show through.
SmoothTouch® Glass Controls
Intuitive SmoothTouch ® glass controls not only look sleek, but provide effortless operation with just a touch of your finger.
Room for the Turkey and the Sides as Well
Whether you're baking large batches of cookies or a 20-pound turkey and the sides for the holidays, this spacious 6.3 cu. ft. oven can fit it all.
Brilliant Blue Interior
An outstanding oven should meet your needs and look beautiful doing it. Our blue, porcelain-enamel interior provides a distinctive look while offering easy visibility inside the oven.
A Smarter Home Starts with the LG ThinQ® App
Use the ThinQ® app to remotely start/stop the oven, set timers, and check on your appliance from anywhere . Simply speak to control your appliance with Alexa or Google Assistant. Plus, with scan-to-cook technology and LG Smart Cooking Partners, you can send cooking instructions straight to your oven by simply scanning the barcode on the package of ready-made meals , or by selecting one of the thousands of recipes in the app.
ThinQ Care Helps Keep Your Appliances Running Smoothly
Discover ThinQ Care in the ThinQ® app and get proactive usage, maintenance and diagnostic alerts on your smartphone to help keep your LG smart appliances running smoothly .
Keep Your Oven Clean Without the Elbow Grease
Simply spray the lower oven interior with water, press the EasyClean® button, and let the oven do the work in just 10 minutes-without chemicals or high-heat. Then, easily wipe away the leftover residue .
- Get the ThinQ® app to access smart features and ThinQ Care™ alerts
- 5 electric radiant elements for all your cooking needs
- 2-in-1 dual elements let you adjust the size to accommodate different sizes of cookware
- SmoothTouch® Glass Controls offer easy operation with the touch of a finger
- Speed clean your oven with our 10-Minute EasyClean® cycle or use self-clean for a deep clean
Scouring Pad |
No |
Spray Bottle |
No |
All Available Colors |
PrintProof® Stainless Steel |
Cooktop Finish |
Radiant, Ceramic Glass |
Knobs |
Stainless Steel Appearance, Weighted |
Oven Door Feature |
WideView™ Window |
PrintProof™ Finish |
Yes |
Oven Capacity (cu. ft.) |
6.3 cu.ft. |
Element Size/Wattage - Center |
7" Single, 100W Warming Zone |
Element Size/Wattage - Left Front |
9"/6" Dual, 3200W UltraHeat™ |
Element Size/Wattage - Left Rear |
6" / 1200W |
Element Size/Wattage - Right Front (Triple Element) |
9" / 6" Dual, 3200W UltraHeat™ |
Element Size/Wattage - Right Rear |
6" / 1200W |
Hot Surface LED Indicator |
Yes |
Type |
Radiant, Ceramic Glass |
Automatic Safety Shut-Off |
After 12 hours |
Clock |
12 hr or 24 hr (option) |
Cooking Complete Reminder Volume |
1. High 2. Low 3. Mute |
Kitchen Timer |
Yes |
Language |
English |
Oven Control Type |
SmoothTouch™ Glass Touch |
Sabbath Mode |
Yes |
Temperature Unit of Measure |
Celsius, Fahrenheit |
Timed Cook |
Yes |
Cabinet Width (in) |
30" |
Carton Dimensions (in) (W x H x D) |
32 1/2" x 44" x 30 1/2" |
Overall Depth (in) - including handle |
29.21" |
Overall Height (in) |
37.25" |
Overall Width (in) |
29.87" |
Shipping Weight (lbs) |
183 lbs |
Product Weight (lbs) |
161 lbs |
Type |
Storage |
EasyClean® Interior |
Yes |
# of lights |
7 |
Bake Element |
3400W |
Broil Element |
4200W |
GoCook Smart Oven Light |
Yes |
Oven Cleaning Type |
EasyClean® + Self Clean |
Oven Modes |
Bake, Broil, Easy&Self Clean, Warm, Keep Warm, Proof |
Self-Clean Oven Door Lock |
Automatic |
Slide-In |
Yes |
Amp Rating at 208V |
47.1a |
Amp Rating at 240V |
54.5a |
KW Rating at 208V |
9.9kw |
KW Rating at 240V |
13.2kw |
Required Power Supply (amp) |
40a |
Series |
LG |
Type |
Electric Single Oven |
3rd Party Recipe App |
Innit, Sidechef |
NFC Tag On |
No |
SmartDiagnosis™ |
Yes |
ThinQ® Smart Technology |
Yes |
ThinQ Care™ |
Yes |
Wi-Fi Connectivity |
Yes |
3rd Party Connected Compatibility |
Amazon Alexa, Google Assistant, Innit, LG ThinQ®, SIDECHEF |
Speed Levels |
2 |
Vent Air Flow (CFM) |
5 |
UPC |
048231342025 |
-
-
Type:
Range
-
Style:
Slide In
-
Fuel:
Electric
-
-
Width:
29.87"
-
Height:
37.25"
-
Depth:
29.21"
-
-
Nominal Width:
30"
-
-
Energy Star Rated:
No
-
Downdraft Ventilation:
No
-
Hood Recommended:
Yes
-
-
Induction:
No
-
Type:
Smoothtop
-
-
Self Clean:
Yes
-
Convection:
Yes
-
Drawer:
Storage
-
First Oven:
6.3 cu. ft.
-
Hidden Bake Element:
No
-
-
Sabbath Mode:
Yes
-
WiFi Connected:
Yes
Offer Expires: 8/22/2024 to 10/30/2024 |
Must be postmarked by: 12/30/2024
Receive up to a $200 rebate with purchase of qualifying LG Range or Cooktop with a qualifying LG Hood or Over The Range Microwave. Rebate form must be postmarked by 12/30/2024.
Offer Expires: 7/11/2024 to 12/31/2024 |
Must be postmarked by: 2/28/2025
Purchase a qualifying LG product and register it through ThinQ app to receive a free 1 Year Extension on Manufacturer Warranty, valued up to $185. Rebate form must be postmarked by 2/28/2025.
Professional in-home appliance delivery is available in our local market. Service includes removal of the old disconnected appliance(s) (like models on a one for one basis), uncrating of new appliance(s) if applicable, and bringing inside and setting in place into room of choice.
Professional installation services are available in most areas of our local market. Installations are available only for items we sell. Items we can install include dishwashers, gas and electric cooking ranges, range hoods, wall ovens, cooktops, microwaves, washing machines, gas and electric clothes dryers, and more.
Please call 877-695-2757 or email us for full details and pricing.
You will be offered an extended warranty after adding this item to your shopping cart.
Our extended warranties offer bumper-to-bumper coverage for mechancal failures. All costs for parts, labor, and service calls are covered with no out-of-pocket expense or deductible. Extended warranties cost just pennies a day - a small cost for the peace of mind they provide. We recommend you purchase an extended warranty on every item you purchase. Call us at 877-695-2757 if you have specific questions on extended warranties.
Note: Extended warranties must be purchased prior to delivery and installation of major appliances.
3.3
out of 5
48% of reviewers recommend this product.
*BUYER BEWARE* Dangerous malfunction new stove
Matt215
10/8/2024
We bought this stove about 4 months ago new off the LG website. We are extremely unsatisfied and would not recommend this stove. It is dangerous and is does not work. When you adjust the burners from high heat to low heat the stove top often times does not adjust. It STAYS ON HIGH HEAT for over a minute and sometimes DOESNT ADJUST until you turn the entire element off and start again. This is EXTREMELY DANGEROUS. It burns food and you have to constantly monitor the stove to make sure it doesnt burn your food or cause any other damage. When the dials are turned to the lower levels like 4 it inconsistently turns on high heat. The lower level dials are too hot. Sometimes when you turn it to the lower on at the lower levels it will decide to turn on high heat for no reason. Also just after 4 months of use one of the elements WONT EVEN TURN ON.
A new stove that has this many issues after just 4 months requires a complete refund. We have called once and they only offer a repair. This is 100 unacceptable. If LG sells a defective stove its not on the buyers to deal with repairs this early in the lifespan of an appliance. I am going to advocate for a full refund because I do not want to deal with LG appliances ever again. We are a busy family of full-time working parents with toddlers and elders in the home. We do not have time to deal with a defective stove and poor customer service.
Originally posted on lg.com
No, I do not recommend this product
LP electric range
Leovivt
9/18/2024
I was very disappointed with this range in regards to the glass cooktop surface. No matter what I use to clean it the spots remain. Already I had to replace the burner less than one year old. Tech tells me it is my pots causing the spots. I had a Glass cooktop stove before without these issues. Now I have another burner issue. The same one which was replaced. The ceramic oven is very fragile. The racks scratches it. But like the self clean and cleans well with basic soap and water.
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
Features
Quality
Value
Smart features aesthetic clean affordable
Noelly123
9/12/2024
We bought all LG appliances for our kitchen and they are amazing We love them
Originally posted on lg.com
Yes, I recommend this product
Interior Oven Coating
QJFD
9/9/2024
The LSEL6333D interior blue coating is flaking off after using the self-clean option. No support from LG just a run around. I purchased it nine months ago and it is still under warranty. LG sent a repair technician who confirmed it was not the consumers fault. They are now telling me they didnt receive his report and would need to contact him. This was over a week ago.
Originally posted on lg.com
No, I do not recommend this product
Very dangerous product
Michelle69
9/9/2024
FIRE HAZARD
DO NOT BY THIS PRODUCT
Knobs turn with the slightest touch causing fire when unexpectedly coming on
Originally posted on lg.com
No, I do not recommend this product
CLASS ACTION SUIT AGAINST THESE LG MODELS
Liot
9/8/2024
I only put one star because I couldnt submit this important review with 0 stars.
DO NOT BUY. This has been a horrible purchase. There is a class action suit on these ranges:
LSEL6335F and all models containing substantially similar controls. Google it.
The front knobs turn on the range top if slightly bumped against. Ive had to kitchen fires Ive been burned and workers in the house we almost burned as well. Service person told me of a couple of stories of other customers having the same experiences with much worse outcomes.
LG has not tried to make this right
The digital display doesnt work the oven does not bake evenly. The top burners remain very hot for a long while after shut off and the glass top scratches terribly. Ive had two other glass tops in other homes that never had this issue.
Just dont buy. Total waste of time and money. and food
Originally posted on lg.com
No, I do not recommend this product
One hitch but now its fixed.
Michael100
5/23/2024
The Oven and Range now works flawlessly. The Gentle man from Lees Appliance knew the issue and the fix.
Originally posted on lg.com
Yes, I recommend this product
Accident waiting to happen.
Michelep1862
5/13/2024
I wish there would have been an away to see the oven plugged in before purchasing. The knobs on the front are very sensitive if you accidentally bump into them they turn on. Also had to have a technician come out as oven was baking properly they did fix that free of charge.
Originally posted on lg.com
No, I do not recommend this product
Quite Disappointing
CaliGirl24
3/27/2024
We purchased this oven from Best Buy last December. I love the look of the oven but cleaning it has been a nightmare. The stovetop is almost impossible to remove stains from and keep clean. I scrub my fingers off using the Cerama Bryte cleaner and it still looks terrible. Additiionally who would ever think that you cant use oven cleaner in an oven??? Granted I did not read all of the cleaning instructions but never in a million years did I think oven cleaner would harm it until I ruined it. The 20 year old appliances I had before I bought these were much easier to take care of. Very disappointed in the quality....
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
Features
Quality
Value
Nice upgrade for my kitchen.
Cat07
3/15/2024
This is a great range. The oven preheats fast and the top burners are fast to heat up too. Love the blue interior in the oven. I wish the front panel for bake broil etc was brighter for ease of reading.
Originally posted on lg.com
Yes, I recommend this product
Great features and ease
RMit
2/23/2024
Purchased several months ago to update our kitchen and so glad we did. Love all the features
Originally posted on lg.com
Yes, I recommend this product
Incentivized Review
Features
Quality
Value
Lefo123
1/16/2024
I bought this less than two months ago. Upon using my stove I learned that one of the burners didnt work and the hot surface light stayed on continuously. While it was repaired it was a hassle to go through none the less on a brand new stove.
Originally posted on lg.com
No, I do not recommend this product
caprice kneller
1/15/2024
bought the range last month and have been happy with it. only thing is the panel does not light up and I was told that it did. so I have to use a flashlight to see all the commands on the unit.
Originally posted on lg.com
Yes, I recommend this product
Bad features
R007
1/11/2024
About this like a year ago and Im very sad and mad about that quality because its trash is not a good quality at all and its overpriced I would never recommend for someone about it
Originally posted on lg.com
No, I do not recommend this product
Classy setup
Danyodon
12/23/2023
We bought a complete set for our kitchen makeover and its all perfect. Really classy look and all works great.
Originally posted on lg.com
Yes, I recommend this product
To use a better quality because people are paying
R007
12/13/2023
It has a lot of defect on the top surfing brake very easy the company dont give you any very clear indications what kind of pots all my tears you can use and it has a lot of cosmetic problems
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
Features
Quality
Value
Very sleek and cooks beautifully
TerriC59
11/29/2023
Love my LG slide in stove. Cooks greateven my 27 yr old son commented on how nicely it cooks. Very sleek. Even purchased the microwave.
If im lucky Enough to win the sweepstakes I will put it towards the LG thin Q craft ice fridge
Originally posted on lg.com
Yes, I recommend this product
Incentivized Review
Features
Quality
Value
Easy to Use
StanleyJ
11/14/2023
Bought this stove 2 weeks ago and it works really well
Originally posted on lg.com
Yes, I recommend this product
Incentivized Review
Features
Quality
Value
Great oven
Jaybone21
11/11/2023
Nice oven. I like the air fryer feature. Easy to use and easy to clean.
Originally posted on lg.com
Yes, I recommend this product
Great features
sherluck13
10/25/2023
One of the best purchases I bought. If fits in our house perfectly.
Originally posted on lg.com
Yes, I recommend this product
Safety concerns
nicj19
10/22/2023
This stove is far too easy to turn on. Our dog was able to turn it on. We came home to a smoke filled house and if we had been gone longer then it would have been bad. We reported it to LG and they sent out a tech who was rude and essentially made it seem like we were overreacting to the ease of being able to turn it on. We have leaned on it before and turned it on..its just scary. And to have to go and buy a product to prevent this is stupid. The company should include safety measure or give people the tools to prevent a fire in their homes. Needless to say Im not the happiest with this product but it works fine.
Originally posted on lg.com
No, I do not recommend this product
Love the blue color
Lid18
10/17/2023
I have the range for a few months and i love it
Originally posted on lg.com
Yes, I recommend this product
Incentivized Review
Features
Quality
Value
Do Not buy
Jo35
9/18/2023
Horrible and dangerous product should be recalled. Knobs turn on when walking by it caused a fire on stovetop when my adult daughter using the microwave directly above.The tech who looked at the stove said it is a known defect Lowes said LG would take care of you. They didny buyer beware.
Originally posted on lg.com
No, I do not recommend this product
The quick clean works well and is energy efficient
LG Range quick clean
8/21/2023
I bought this three months ago and am happy with it.
Originally posted on lg.com
Yes, I recommend this product
Shame on you LG
Sharon fron Oregon
8/17/2023
I agree with the previous owner about the control panel. It does not light up so you can only see it in the day time and I also have to keep a flashlight near by to be able to turn the oven and timer. I believe it is a design flaw and I also would love to get a refund an an oven I can see the controls on. I bought this at Home Depot my first brand new oven at 68. It cooks well but the panel issue is a huge disappointment. Shame on you LG you should recall this and give all of us who have spent our hard earned money on your product an oven we deserve
Originally posted on lg.com
No, I do not recommend this product
Great features
Siobahn719
8/8/2023
Bought this as part of set when we updated our kitchen
We love the new design
Wife wanted all that wasnt an option digital
Originally posted on lg.com
Yes, I recommend this product
Great Addition
Duane73
7/30/2023
We just added this appliance to our kitchen it matches perfectly and the inner blue offers a splash of color each time we open the oven. So glad we purchased it
Originally posted on lg.com
Yes, I recommend this product
Nice features
LG Range quick clean
7/22/2023
Works well heats food quickly and looks good. The oven is easy to wipe clean.
Originally posted on lg.com
Yes, I recommend this product
Great oven
eslteacher2008
7/3/2023
We bought this electric range 2 months ago. We are very pleased with the performance of its oven which bakes evenly and efficiently. However there are disappointing features that have made us question our buying choice. The range top is exceptionally hard to keep clean Cleaning products help but require lots of elbow work to manage pan marks even though we are using recommended types of cookware. Our other frustration is with the operation of the cooking elements. They are slow to reach desired setting and slow to reset to a lower temp causing the need to remove the cookware off the burner temporarily. Despite my affection for the ovenI would choose a different range given the opportunity.
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
Features
Quality
Value
Good stove for the price
TCTN
6/7/2023
We purchased the stove for a kitchen remodel. Very happy with the looksleek and clean design. Love the textured stovetop The easy clean feature is great too. My previous oven was slow so its a learning curve to use the oven when the cooking times are actually correct
Originally posted on lg.com
Yes, I recommend this product
Incentivized Review
Features
Quality
Value
Beautiful Slide In Range
DBaer
5/19/2023
This slide in range makes a great upgrade to my kitchen. Feels like a built in. The oven is a beautiful blue color usually seen in much more expensive ranges. Great speed in stove top heating. The range is so sleek and beautiful that I think I need to upgrade my cookware
Originally posted on lg.com
Yes, I recommend this product
Nice but lacking
Bourbon
5/3/2023
Works great but the control panel is extremely difficult to read there is no way to set a start time for delayed cooking without a smart device called LG for information and they referred me back to my place of purchase.
Originally posted on lg.com
No, I do not recommend this product
Loved this stove despite the Glass cracking
LI_Bret
4/20/2023
Great stove with more smart bells and whistles then weve had time to play with. Looks great and works great. Weve had it for 6 months
However we did develop a crack in the glass we dont know why nothing was dropped. It started small but now runs edge to edge. Dealing with LGs support team has been frustrating but were hoping they live up their reputation and stand behind their product.
I will update this review when this issue is resolved.
Originally posted on lg.com
No, I do not recommend this product
Disappointed
Dallas cowgirl
2/16/2023
After purchasing my new range I have had difficulties collaborating the temperature. I have had service people out and it still doesnt heat to the correct temperature.
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
Features
Quality
Value
Not the quality I expected from LG
HKUJC
2/16/2023
The range is 3 weeks old and the cooktop just wont come clean. I have followed all LG recommendations for cleaning and it still looks stained. The control panel doesnt have a light and is impossible to read especially at night. Very disappointed in this product.
Originally posted on lg.com
No, I do not recommend this product
HARD TO READ front panel
nancyleigh3
2/8/2023
Initially I was very excited to receive this range It is beautiful and fit well within my budget.
However I was extremely disappointed the first time my husband and I went to use the oven. I saw him bent over to read the front panel about 3 away The words Bake Broil Timer Start etc. along with the up and down arrows to set the oven temperature and timer are written in dark gray against a shiny black background. I finally pulled out my flashlight so we could see where to press the arrows to preheat the oven. The actual temperature for the oven are THEN easily seen in bright red letters.
This is UNACCEPTABLE in my opinion I shouldnt have to stand 3 from the panel or use a flashlight to operate he oven for years to come.
I contacted Home Depot within 24 hours of delivery to express my concern. They directed me to LG who I immediately called. LG Customer Service checked a few things and I was told the black control panel was not designed to be illuminated so my oven is not broken or defective. In other words they couldnt help me.
I told them this was an unacceptable response so my concern was escalated and I was given a reference number. They were to call me back within 24-36 hours. They did not. I called them again re-explained my concern and told them I did NOT want to keep the oven. I expect them to remove it and reimburse me. I was to receive a call within 24 hours. I have not. It has been 34 hours without a call. Twice then they have not called me back within the time frame I was told they would.
I chose an LG appliance because Consumer Reports gave them a high rating. I am beginning to think the rating is undeserved.
In my opinion this is a design flaw on their part and I shouldnt have to pay the price for their mistake. It is not an unreasonable expectation that I should be able to read their control panel to operate their appliance without having to stand 3 away or use a flashlight
By the way this is the first time I have left a negative review in my entire life.
If LG contacts me and resolves this issue to my satisfaction I will follow up with a review stating so. I hope they do.
Originally posted on lg.com
No, I do not recommend this product
Looks nice
Sweetlu
2/2/2023
Bought this stove a year ago. Have never been able to cook something properly. At first I thought its converting regular recipes to gluten free. Then I tried gluten free recipes still no good. Then I tried recipes I know were fool proof never had issue with before that didnt work. I tried following the rack positions and temp setting in the owner manual. Nothing worked So I bought a thermometer to put in the oven and guess what oven is NEVER at the right temp. Recipes work if I have time to stand there and manually adjust the temp. LG replaced parts and Im still having issues. Tech support said not to adjust any settings now that parts have been replaced. I just need to learn how to use the new technology. Im a good cook and cant even get frozen French fries to cook properly. I am beyond frustrated with food costs being what they I cant afford for food to not turn out. Im a good cook and feel like a huge failure because NOTHING turns out right I just want my money back so I can get an oven that works.
Originally posted on lg.com
No, I do not recommend this product
Like my range
DCCA
1/17/2023
I like my range. However my oven cooks 50 degrees cooler than its supposed to. Ive called and tried to recalibrate it but it still doesnt cook to the correct temperature.
Originally posted on lg.com
Yes, I recommend this product
Nice stove
Jeff and Aileen H
1/16/2023
I brought this stove during a remodel and when purchased it did not have the racks inside wife contacted the customer service and they pushed her off after a few weeks i got with customer service and corrected the issue and received the racks about 7 days later. seems to be a nice range
Originally posted on lg.com
Yes, I recommend this product
Karl's Appliance has been serving New Jersey and the New York Metro Area since 1941. Our nearly 70 years of experience has equipped us to help you find the appliances that fit your lifestyle. And now with the launch of KarlsAppliance.com the rest of the country can experience the Karl's difference!
There are so many appliance choices today - almost too many - but part of our job is to make purchasing your new appliances easy. We understand that you may not have purchased appliances for many years, even decades, and we have true appliance experts on staff to answer your questions and make this easy!
When you are buying from Karl's you are not buying from an unknown, cross your fingers and hope they will be there tomorrow, website. We operate seven retail appliance stores, a vibrant wholesale division, and three warehouses loaded with tens of millions of dollars of inventory. Our strong buying power and vendor relationships mean buying from Karl's is the right choice!
We sell everything from custom, designer, and professional appliances to the most basic and inexpensive - many available for next day local delivery and installation! If you can not find what you are looking for on our webite, please call us at 877-695-2757. We are an authorized dealer for every major brand of home appliances so chances are we have it!
Customer service - often a problem with your purchase becomes a nightmare - but not so at Karl's! We have invested in a dedicated customer service team who has the expertise to get any issue solved fast! How many of our competitors can say that?